SET

Tuesday, February 13, 2018

• We Shall Remain Certificate Series: Episodes 3 & 4 (Recurring Event)

  Feb. 13, 2018 at 9 a.m. until 1 p.m.
  Cocoa: Building 3, Room 325

  Course number: DIV293 Facilitator: Barbara Thompson We Shall Remain: America Through Native Eyes is a PBS series of five heartbreaking, inspiring stories highlighting Native ingenuity and resilience over the course of 300 years, establishing Native history as an essential part of American history. Must attend all five episodes to receive completion certificate.

  SET

• SET Program: Diversity and Inclusion Session (Recurring Event)

  Feb. 13, 2018 at 3 p.m. until 4 p.m.
  Barbara Ying Center: 140

  As part of the SDES Student Enhancement Training (SET) program, attendance at this session counts for SET credit towards Diversity and Inclusion

  SET

• SET Program: Customer Service Session (Recurring Event)

  Feb. 13, 2018 at 5:30 p.m. until 6:30 p.m.
  Recreation and Wellness Center: 206

  As part of the SDES Student Enhancement Training (SET) program, attendance at this session counts for SET credit towards Customer Service as an elective. Purpose: Help participants to increase and develop their customer services skills At the completion of this session students should be able to: Define customer services from a service culture versus transactional model Identify exceptional customer service …

  SET