Student Enhancement Training Courses
Course number: DIV283 Wednesday, March 21 from 1:00pm-2:30pm Facilitator: Dr. Ann Gleig and Dr. Jeanine Viau Location Barbara Ying Center, Room 140 Imagine not being able to eat anything at the office holiday party because no one thought about your religious dietary restrictions, or worse, imagine having to hide your religious beliefs for fear of being ostracized, mistreated or even …
SETAs part of the SDES Student Enhancement Training (SET) program, attendance at this session counts for SET credit towards Customer Service as an elective. Purpose: Help participants to increase and develop their customer services skills At the completion of this session students should be able to: Define customer services from a service culture versus transactional model Identify exceptional customer service …
SET