Research Recovery & Reskill Webinar: Fall 2020 Series #3

Thursday, October 8, 2020 noon to 1 p.m.

People Working or Not Working in Isolation: Coping Tools for the Hospitality Industry

Topic #3: Service with a Mask: Managing Emotions and Stress during COVID-19

Service employees must frequently manage their feelings and expressions, a concept called emotional labor. COVID-19 work processes present unique challenges related to emotional labor. Learn strategies for dealing with the stress of emotional labor during COVID-19.

Presented by:

Dr. Alicia Grandey
Professor of Psychology at Penn State University

Thursday Oct. 8, 2020
12:00 p.m.

Register now for Oct. 8.


At UCF Rosen College of Hospitality Management, our mission is to train the hospitality leaders of tomorrow. Students learn from a world-class faculty of internationally-recognized experts in research, teaching skills and professional experience. UCF Rosen College is proud to be continuing the Research Recovery & Reskill professional development webinars launched this summer into the fall. We will continue to focus on sharpening skills and re-tooling for the anticipated changes in the hospitality market.

Whether you are a Rosen College student, a graduate or a UCF alumni working in the hospitality industry, you will benefit from this series.

All webinars will be hosted via Zoom meetings, then will be presented on our YouTube Channel at the close of each session.

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