Assertiveness does not come naturally. Many people avoid potentially confrontational situations. In any situation, the aim should not be just to gain a win; the aim should be to solve the problem and get the best result. This presentation can help identify the assertiveness skills needed and situations where assertiveness should be applied.
• Review the differences between assertiveness, aggressiveness and passiveness
• Assertiveness bill of rights
• Steps to take toward gaining assertiveness
• Assertiveness conflicts
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