Consumers have more power in the design and creation of businesses that are in demand than ever before. Dr. Denver Severt designed this interactive one-day workshop to help you and your organization respond to this amazing increase in the consumer’s voice. He will show you how to improve your service intelligence quotient, how to apply the “doing better than that” model of service innovation, how to assess service, and how to lead and model service as an individual and company. Registration fee: $450 per person. Contact us to inquire about UCF staff and students discounts and ealr-bird pricing at 407-235-3903.
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