The Student Enhancement Training (SET) Customer Service session counts as one of the 6 core SET courses.
Purpose: For participants to practice effective customer service skills. At the completion of this session students will be able to:
- Define the five elements of the customer service philosophy
- Identify two strategies on communicating professionally
- Locate and identify several key UCF offices, departments, and resources (KARS)
- Determine when to refer a student to a partner, UCF Cares or a supervisor
Important: the SET Core Certification Course is for SDES student employees and peer educators only.
Click here for more details on SET.
Read More