Truth, empathy, confidence and reassurance are top skills for a leader when communicating to the team during a crisis. Messaging should recognize the issue, offer reassurance and solutions if there are any, and a plan to come out of the crisis. Learn about the tools needed for leadership, communication and HR strategies for difficult times.
Presented by: Dr. Diego Bufquin, Assistant Professor, UCF Rosen College
About the series: The Rosen College of Hospitality Management is proud to offer a series of eight (8) professional development webinars, focused on sharpening skills and re-tooling for the anticipated changes in the hospitality market as a result of the novel COVID-19 virus. Whether you are a Rosen College of Hospitality Management graduate or a UCF alum working in the hospitality industry, you will benefit from this series. The topics are listed below, but as we emerge from this crisis, the content may vary to stay current with the industry.