Course Description (1 Contact Hour): Communicating in a Culture of Change
The objectives include:
1. Discuss the meaning of emotional intelligence and understand it's impact on your own personal and professional success.2. Identify and manage emotions including trends and triggers, which influence your reactions in communication, conflict and stressful environments.3. Evaluate the role of empathy in building community problem solving.
4. Apply these principles to personal and social burnout including shifting nonverbal culture.
Presented by:Dr. Michelle Dusseau, Associate Lecturer, Nicholson School of Communications, University of Central Florida
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