This study identifies how intercultural interaction takes place in online communication courses within higher education. Radically politicized efforts to remove discussion around identity and difference from education and increased enrollment in online courses has raised a concern regarding the degree to which diversity, equity, and inclusion goals are being met in college classrooms generally and online sections specifically. This study identified how current pedagogical content, structure, and delivery of online communication courses may impact intercultural interaction and interaction. Findings indicate a need to address the design of online communication courses to better meet the desired intercultural interaction of the students that enroll in them. This research expands how Critical Race Theory can be used to understand how the design of online communication courses may contribute to bias. This study identifies opportunities for Critical Communication Pedagogy as a means to improve intercultural interaction around issues of identity and difference by enhancing social presence and a positive communication climate and community in online courses.
Outline of Studies:
Ph.D. Strategic Communications
Major: Risk and Crisis Communication
Educational Career:
B.A., 2011, University of Central Florida
M.S., 2015, University of Florida
Committee in Charge:
Committee Chair: Dr. Deanna Sellnow
Committee Co-Chair: Dr. Jennifer Sandoval
Committee Member: Dr. Michael G. Strawser
Committee Member: Dr. Stephen A. Spates
Approved for distribution by Dr. Deanna Sellnow and Dr. Jennifer Sandoval on January 17, 2023.
The public is welcome to attend.
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