Final Examination of Emy Willis Master of Science in Clinical Psychology

Wednesday, October 10, 2018 2:30 p.m. to 4:30 p.m.

Thesis title: The Examination of a Mobile Application for the Reduction of Posttraumatic Stress-Related Symptoms in Emergency Dispatchers





Emergency dispatchers report that their jobs are stressful, yet there are few controlled investigations examining their specific psychological complaints. Additionally, research examining the use of interventions directed at alleviating their work-related stress is limited. This study aims to examine the efficacy, acceptability, and feasibility of a mobile application (PTSD Coach) on various indicators of psychosocial well-being among emergency telecommunicator dispatchers. A sample of 117 emergency dispatchers completed self-report psychological mood assessments at baseline, weekly for five weeks during PTSD Coach use and post-treatment. The findings suggest that PTSD Coach is an acceptable, feasible and practical intervention to reduce psychological symptoms among emergency telecommunicators. Participant report of psychological symptoms showed statistically significant decreases in mood symptoms over the period of one month. The data from this investigation contribute to the scant research on the use of technology-based interventions for emergency dispatchers. These results have implications for how psychological symptoms in emergency dispatchers might be addressed on a large scale through the use of mobile technology.


Outline of Studies

Major: Psychology – Clinical

Educational Career: B.A. Hawaii Pacific University, 2010

The public is welcome to attend.

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PSY 203C


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