SET

Thursday, November 16, 2017

• Veterans Educational Training and Support (V.E.T.S.)

  Nov. 16, 2017 at 1 p.m. until 4 p.m.
  Barbara Ying Center: 140

  Course number: DIV291 Facilitators: Dr. Bryan Batien, Joshua "JJ" Johnson With approximately 1500 Student Veterans currently studying at UCF, the potential of interacting with a Veteran is likely. A Veteran’s military service may come with a variety of strengths and challenges. This session will explore military culture and some of the challenges Student Veterans may face (e.g., readjusting from the …

  SET

• SET Program: Customer Service Session (Recurring Event)

  Nov. 16, 2017 at 1 p.m. until 2 p.m.
  Live Oak Ballroom/Magnolia Room

  As part of the SDES Student Enhancement Training (SET) program, attendance at this session counts for SET credit towards Customer Service as an elective. Purpose: Help participants to increase and develop their customer services skills At the completion of this session students should be able to: Define customer services from a service culture versus transactional model Identify exceptional customer service …

  SET