SET

Wednesday, September 27, 2017

• SET Program: Conflict Resolution/Mediation Session (Recurring Event)

  Sept. 27, 2017 at 10 a.m. until 11 a.m.
  Live Oak Ballroom/Magnolia Room

  As part of the SDES Student Enhancement Training (SET) program, attendance at this session counts for SET credit towards Conflict Resolution/Mediation Purpose: For participants to develop constructive conflict response techniques and effective mediation skills At the completion of this session students will be able to: Describe strategies for mediating conflict Enact three unique ways to confront disagreements in a professional …

  SET

• SET Program: Customer Service Session (Recurring Event)

  Sept. 27, 2017 at 12 p.m. until 1 p.m.
  Live Oak Ballroom/Magnolia Room

  As part of the SDES Student Enhancement Training (SET) program, attendance at this session counts for SET credit towards Customer Service as an elective. Purpose: Help participants to increase and develop their customer services skills At the completion of this session students should be able to: Define customer services from a service culture versus transactional model Identify exceptional customer service …

  SET

• Understanding Power and Privilege (Recurring Event)

  Sept. 27, 2017 at 1:30 p.m. until 4:30 p.m.
  Barbara Ying Center: 140

  Course number: DIV016 Facilitator: Rachel Luce-HittPrerequisite: ABCs of Diversity This session looks at the concepts of power and privilege in detail and describes actions that can be adopted to mitigate the effects of social injustice. Registration Instructions Faculty, A&P and USPS: Register online at my.UCF.edu. > Employee Self Service > Learning & Development > Request Training Enrollment Students and OPS: …

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