COST: $20 for the included assessment tool. After registering, you will receive a confirmation with information on how to pay for this course. (Inter-Departmental Transfer)
Based on the work of Kenneth Thomas and Ralph Kilmann, this interactive workshop explores the use of a five-mode model for resolving a conflict. Learners will complete an assessment to identify their primary conflict-handling mode; practice identifying others' modes; discover under what circumstances the use of each mode might be most appropriate; and apply conflict resolution strategies to their real-life conflict situations.