COST: $20 for the included assessment tool. After registering, you will receive a confirmation with information on how to pay for this course. (Inter-Departmental Transfer)
Based on the work of Kenneth Thomas and Ralph Kilmann, this interactive workshop explores the use of a five-mode model for resolving conflict. Learners will complete an assessment to identify their primary conflict-handling mode; practice identifying others' modes; discover under what circumstances the use of each mode might be most appropriate; and apply conflict resolution strategies to their real-life conflict situations.
The session will be held in the HR Training Room, 3280 Progress Drive, Suite 100. Register for the session through myUCF by searching for the course number PER203 in the learning and development section of employee self service.
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