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Based on the work of Kenneth Thomas and Ralph Kilmann, this interactive workshop explores the use of a five-mode model for resolving conflict. Learners will complete an assessment to identify their primary conflict-handling mode, practice identifying others' modes, discover under what circumstances the use of each mode might be most appropriate and apply conflict resolution strategies to their real-life conflict situations.
COST: $20, for the included assessment tool. After registering, you will receive a confirmation with information on how to pay for this course. (Inter-Departmental Transfer)
Register via myUCF > Employee Self Service > Learning and Development > Request Training Enrollment