Based on the work of Kenneth Thomas and Ralph Kilmann, this interactive workshop explores the use of a five-mode model for resolving conflict. Learners will complete an assessment to identify their primary conflict-handling mode; practice identifying others' modes; discover under what circumstances the use of each mode might be most appropriate; and apply conflict resolution strategies to their real-life conflict situations.
Facilitated by UCF HR Learning and Organizational Effectiveness
This is a reserved section for the UCF AEP/Advising Community. Completion of this course will satisfy PER 203 which will be updated on your UCF training summary.
Enrollment capacity is 30 with a waitlist available.
Register via Eventbrite.
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