AAT 313: Difficult Conversations in Advising: Disarm, Deliver, Defuse

Thursday, September 14, 2023 1:30 p.m. to 3 p.m.

The delivery of unwanted news to students in a clear, effective, and supportive manner can be challenging at times. How can advisors, coaches, and other professionals convey necessary information in ways that don’t cause students to turn away? How can we build rapport and trust and use empathy in these situations? This discussion will focus on clearly communicating consequences, obstacles, realities, and options while maintaining a trusting relationship with our students. Strategies to defuse tension and conflict will also be shared, to prepare for situations when students escalate issues, including managing the involvement of the student's parents and/or support system.

This session will be facilitated by the ATD Team and members of the advising community:

  • Christopher Craig, Knights Major Exploration and Transition Center
  • Dr. Jennifer Farran, College of Business Administration
  • Taylor Held, College of Business Administration

Audience: UCF Academic Advisors, Success Coaches, & Student Support Professionals

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