As part of the SDES Student Enhancement Training (SET) program, attendance at this session counts for SET credit towards Customer Service as an elective.
- Purpose: Help participants to increase and develop their customer services skills
- At the completion of this session students should be able to:
- Define customer services from a service culture versus transactional model
- Identify exceptional customer service strategies and standards
- Become aware of UCF and SDES commitment and culture to service
- Understand how their roles and actions impacts other areas in SDES, UCF, and our community members
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